A. Change of Date Policy:

1. Customers may request to change or amend the activity date free of charge, subject to availability on the new selected date.
2. Change requests must be submitted at least 7 working days before the originally booked activity date (as stated in the invoice).
3. Any additional costs incurred due to the change of date (e.g. new third-party charges) shall be borne by the customer.

B. Cancellation by Customer:

1. Cancellation made more than 72 hours before the activity date/pick up time/meet up time:
   • Eligible for a full refund minus a 5% payment gateway fee.
2. Cancellation made less than 72 hours but more than 24 hours before the pick-up/meeting time:
   • Eligible for a 45% refund of the total invoice amount, including the payment gateway fee.
   • This refund applies only if the invoice was fully paid.
3. Cancellation made within 24 hours or a No-Show:
   • No refund will be provided.

C. Cancellation by Xtreme Paddlers (due to operational disruptions):

Disruptions may include, but are not limited to, landslides, unsafe sea or river conditions, or extreme weather. In such cases:

1. Customers will be given the option to postpone or receive a refund.
2. If opting for a refund:
   • A full refund minus the 5% payment gateway fee (if applicable) will be processed.
   • Should customer added the Domestic Travel Partner insurance coverage for the tour, no refund is made for any insurance cost paid.
3. If opting to postpone:
   • Rescheduling will be subject to availability of the activity on the new preferred date.
4. If cancellation occurs after our driver has been deployed for pick-up:
   • A refund will be issued minus the deployment costs and 5% payment gateway fee (if applicable).
   • This decision is made with safety in mind for both participants and our crew.

D. Late Arrival or Disruption by Customer:

If the customer is late for pick-up or meet-up and this causes operational disruptions (e.g., missed train ride requiring a chartered train), the customer will bear any additional costs incurred. These costs must be paid on the day of the tour.